MEDZONES PRIVACY POLICY
Effective Date: May 29, 2026
Last Updated: May 29, 2026
Medzones values your trust. This Privacy Policy explains how we collect, use, process, and disclose your personal data when you visit our website (www.medzones.in), mobile application, or use our marketplace services. By accessing Medzones, you agree to the collection and use of information in accordance with this Policy.
1. Introduction and Scope
Medzones operates as a multi-category technology-enabled online marketplace platform. This Privacy Policy applies to all users, buyers, independent sellers, brands, pharmacies, logistics partners, and service providers utilizing the Medzones ecosystem.
2. Information We Collect
We collect data to provide a seamless, secure, and personalized shopping experience. This information is categorized as follows:
2.1 Information You Actively Provide to Us
a. Account and Identity Profile: Full name, gender, account credentials, and KYC or verification documents.
b. Contact Information: Mobile number, email address, shipping address, and billing address.
c. Financial and Transaction Data: Order history, transaction details, and preference data. Complete credit or debit card numbers are processed securely by authorized gateways and are not stored on our servers.
d. Healthcare and Prescription Data: Medical prescriptions and related health information uploaded strictly for fulfilling valid pharmaceutical or healthcare orders.
e. Commercial Info for Sellers: Business registration details, tax or GST information, corporate bank account details, and brand authorizations.
2.2 Automatically Collected Information
a. Device and Technical Log Data: IP address, browser type, operating system, unique device identifiers, and application usage statistics.
b. Location Services: Precise or approximate location data derived from your device’s GPS, subject to your explicit device permissions.
c. Cookies and Tracking: Data collected via cookies, web beacons, and pixels to track platform engagement and remember your preferences.
3. Legal Basis and How We Use Your Information
We process your personal data for legitimate business purposes, including:
a. Order Fulfillment: Processing payments, managing shopping carts, and facilitating deliveries, returns, or replacements.
b. Healthcare Compliance: Verifying medical prescriptions through licensed professionals before order dispatch.
c. Platform Operations: Onboarding verified sellers, maintaining marketplace integrity, and optimizing user experience.
d. Security and Fraud Prevention: Detecting, investigating, and preventing unauthorized activities, cyber-attacks, or fraudulent transactions.
e. Marketing and Personalization: Displaying personalized recommendations, offering customized deals, and sending updates with opt-out options.
f. Legal Obligations: Complying with regulatory demands, statutory audits, and law enforcement requests.
4. Information Sharing and Disclosure
As a marketplace platform, Medzones connects you with third-party providers. We share data only on a need-to-know basis under strict confidentiality terms:
a. To Independent Sellers and Pharmacies: Relevant order details and prescriptions are shared with the specific seller you purchase from to enable fulfillment.
b. To Logistics and Delivery Partners: Name, address, and contact details are shared with delivery personnel to ensure accurate shipping.
c. To Payment Gateways: Financial transaction data is encrypted and routed directly to authorized UPI, Net Banking, and Card processors.
d. For Legal Reasons: We may disclose data if required to do so by law enforcement, judicial orders, or government regulatory bodies.
5. Data Security and Storage
a. Security Measures: Medzones implements enterprise-grade technical and organizational security measures, including SSL encryption and firewalls, designed to safeguard your data against accidental loss or unauthorized access.
b. Storage and Transfers: Your data may be securely processed or hosted on robust servers within or outside your country of residence, adhering strictly to global data protection standards and legal frameworks.
6. Data Retention
We retain your personal data only for as long as it is required to provide services to you, necessary to comply with statutory legal, tax, or accounting laws, or serves a valid dispute resolution or fraud prevention purpose. When data is no longer required, it is either permanently deleted or completely anonymized.
7. Your Rights and Choices
You hold complete control over your personal data. Depending on your jurisdiction, your rights include:
a. Access and Rectification: You can review, update, or correct your profile details anytime via the account dashboard.
b. Data Erasure: You can request the deletion of your account and associated personal data, subject to unresolved financial or legal obligations.
c. Marketing Opt-Out: You can unsubscribe from non-essential promotional SMS, emails, or push notifications by clicking Unsubscribe or adjusting app settings.
d. Cookie Management: You can configure your browser to reject all or some cookies, though this may restrict certain platform functionalities.
8. Third-Party Services and Links
The Medzones platform may contain advertisements or hyperlinks leading to external websites, applications, or brand portals. Medzones does not govern, review, or accept responsibility for the independent privacy practices of these third-party entities.
9. Policy Updates
We reserve the right to modify this Privacy Policy as our services evolve and regulatory laws update. Any changes will be updated on this page with a revised Last Updated date. We encourage you to review this notice periodically.
10. Grievance Officer and Contact Us
If you have any questions, concerns, or grievances regarding our data privacy practices, please contact our dedicated Privacy Support Team:
Entity Name: Medzones
Official Website: www.medzones.in
Support Email: admin@medzones.in
Corporate Marketplace Disclaimer
Medzones is an intermediary online marketplace platform. Product warranties, pricing policies, return periods, and specific seller liabilities are bound by the respective vendor agreements and applicable consumer protection acts. Medzones does not directly manufacture or independently warrant the products listed by third-party sellers.
